Managing the commercialised heart: A challenge for the HR profession | Daily FT
An article written in 2015 …on emotional labour - a stark fact in todays world where stress , burn out and depression is rampant in society Managing the commercialised heart: A challenge for the HR profession | Daily FT : SriLankan Airlines Ltd. Head of Human Resources Pradeepa Kekulawala hopes to introduce a new layer of understanding to the field of Human Resource Management through the management of emotional labour. It deals with ‘feelings on the job’ and takes into account the emotional work done by employees to maintain particular standards of behaviour expected by an organisation. For ..